Shipping United States
We offer free shipping on orders to any destination within the contiguous United States. Your order will be processed and shipped out within 2 business days. Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 3-6 business days for arrival.
Hawaii and Alaska: We offer shipping via USPS Priority Mail for $12.
Shipping International
We offer discounted flat-rate shipping ($15 to Canada, $35 to other international destinations) via FedEx or USPS to the countries listed below. Your order will be processed and shipped out within 2 business days. Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 6-10 business days for arrival.
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Austria
Australia
Belgium
Canada
Denmark
Finland
France
Germany
Hong Kong
Iceland
Ireland
Italy
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Japan
Netherlands
Norway
Poland
Portugal
Singapore
South Korea
Spain
Sweden
Switzerland
Thailand
United Kingdom
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Customs and Duties
If you live outside of the United States, you will be required to pay any applicable VAT, GST, custom duties, or other taxes.
Returns
We accept returns of new, unused, and undamaged products* within 30 days from the date of delivery of original purchase. Products must be returned in their original condition, including all packaging, hardware protectors, attached hang tags, dust bag, etc.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
To initiate a return, email us at hello@pondla.com. We will process your return request within 72 hours and send you instructions and return authorization. Please do not ship your return to us without this authorization as it will not be processed.
US Returns
For returns from within the United States, just contact us and we will send you a prepaid shipping label.
We will process your refund within 3-5 business days of receiving your return. Please note that refunds do not include any shipping or handling charges. Your refund will be credited to the original form of payment used for the original purchase, less a $9 fee to cover part of the cost of return shipping.
International Returns
For returns from outside of the United States, customers are responsible for the cost of return shipping.
We will process your refund within 3-5 business days of receiving your return. Please note that refunds do not include any shipping or handling charges. Your refund will be credited to the original form of payment used for the original purchase.
We reserve the right to deny a refund if a return does not meet our requirements, i.e. product is found to be damaged, shows signs of wear, hang tags are not attached, etc. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
*Sales of any product discounted 25% or more from full retail price are final and cannot be returned.
Exchanges
For orders shipped within the United States, we will allow a one time exchange of unused products* within 30 days from the date of delivery of original purchase. Products must be in their original condition, including all packaging, hardware protectors, hang tags, dust bag, etc. Exchanged product is final and cannot be returned.
To initiate an exchange, please email us at hello@pondla.com. Please note that products with any sign of wear and/or damage or is without original packaging will not be accepted for exchange, and will be sent back to you at your own expense.
For orders shipped outside of the United States, we are unable to accept exchanges.
*Sales of any product discounted 25% or more from full retail price are final and cannot be exchanged or return.
