During our busy holiday season, processing times may be slightly longer than usual. Please allow an additional three to four days for your order to ship. We appreciate your patience.

We ship all orders from our U.S. warehouses located in Los Angeles and New York. All taxes and duties are included in your order total, so you won’t be charged anything extra upon delivery.

The padded laptop compartment for the Transform Tote and Transform Tote Air Edition will fit standard 15" laptops with the longest length 14.4" and under.

The padded laptop compartment for the Minimalist Carryall Air Edition will fit standard 13" laptops with the longest length 12.75" and under.

Your order will be processed and shipped out within 2 business days (unless noted otherwise on the product page). Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 3-7 business days after the shipping date for arrival.

Please provide a safe and secure delivery address as we're not responsible for stolen or lost packages. Please note that order details such as items ordered or shipping address cannot be modified once order is submitted. If you require rerouting of your package once shipped, please contact the courier directly.

We offer free ground shipping on orders over $95 to any destination within the contiguous United States.

For orders under $95, we offer standard ground shipping for $5.

Hawaii and Alaska: We offer shipping on select products starting at $10.

We accept returns of new, unused, unwashed, unaltered, and undamaged products within 15 days from the date of of delivery of item. Products must be returned in their original condition, including all packaging, hardware protectors, dust bags, and original hangtags attached.

Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Handbag Returns Guideline
We welcome you to try out your new bag in the comforts of your own home. Test pack it with your laptop, keys, water bottle, and any other daily essentials you bring with you. And feel free to try out all the wear modes and play dress up with some outfits in front of your mirror. If you're still deciding if the bag is right for you, please do not remove any hardware protectors as they protect against accidental scratches, and also please leave the original hangtags attached. This will help to ensure that if you decide to return your bag, it will still be in its original new and unused condition as required by our return policy.

How do I return my order?
To initiate a return, please click on link here. We will reply to your return request within 1-3 business days and provide return instructions and authorization.

You are responsible for return shipping and we will provide the return shipping address once the return request has been approved.

Are returns free?
We do not charge a return fee.

My package was marked delivered but I did not receive it. Can you refund me?
Once a package is marked as delivered by the carrier, we are unable to offer refunds or replacements. At that point, ownership transfers to the recipient, and the carrier considers the delivery complete. If your package is missing, we recommend contacting your local USPS/UPS/FedEx office directly or filing a Missing Mail claim through their system for further assistance.

Final Sale Items
All items marked as final sale are not eligible for return, refund, or store credit. We kindly ask that you review all product details carefully before purchasing, as final sale items are sold as-is. By completing your purchase, you acknowledge and agree to these terms.

Thank you for understanding and supporting our small business.

We will process your refund within 10-15 business days of receiving your return. Please note that refunds do not include any shipping or handling charges. Your refund will be credited to the original form of payment used for the original purchase.

We reserve the right to deny a refund if a return does not meet our requirements, i.e. product is found to be damaged, shows signs of wear, hang tags are not attached, etc. If your return does not meet our requirements, it will be sent back to you at your expense and a refund will not be issued, or at our sole discretion, we will accept your return and deduct a 35% restocking fee from your refund.

We appreciate your business and understand that occasionally, circumstances may arise where you wish to exchange a purchased item. While we strive to provide the best possible customer experience, we regret to inform you that, at this time, we are unable to accommodate exchanges.

Thank you for choosing POND Los Angeles for your recent purchase. We understand that circumstances may arise, leading you to consider canceling your order. If your order has not been shipped yet, there is a chance it can be canceled. To initiate an order cancellation request, please email us at hello@pondla.com.

Please be aware that our customer support operates from Monday through Friday, 9 am to 5 pm PST. Any cancellation requests received outside of these hours may not be processed in time to prevent the shipment of your order.

In the event that your order is eligible for cancellation, we want to inform you that a $5 cancellation fee will apply. This fee is necessary due to the non-refundable charges imposed on us by our credit card processor. While we strive to keep our cancellation fees as minimal as possible, this helps cover the costs associated with processing credit card transactions, even when an order is canceled.

If your package says "DELIVERED" but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office or the shipping company assigned to your parcel to see if your package is being held. In most cases, the carrier has marked your package delivered too early and it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all of the information we have to help you locate your package, including: tracking number, ship date and last known location. 

POND Los Angeles will not contact any parcel service on your behalf. When the package leaves our facility, the customer assumes all responsibility for the package.

POND Los Angeles is not responsible for the refund or re-ship of any packages due to the following circumstances: 

- held or returned packages due to incorrect address or undeliverable.

- shipments stolen at any point in the parcel process.

We can offer a one-time price adjustment as a courtesy to your order within 3 days of your original order date.

A well made leather bag is meant to age with you. With the right care, it will soften in character and remain beautiful for years. Below are some recommended care practices.

1. Protect your bag from prolonged sunlight and heat.
Direct light can cause fading while high heat can dry out the leather. Store your bag away from radiators and windows when not in use.

2. Keep your bag away from water whenever possible.
If it becomes damp, gently pat dry with a soft cloth and allow it to air dry naturally. Do not use a hair dryer or place it near heat sources, as this can damage the fibers.

3. Clean your bag with a soft, dry cloth after use.
Daily maintenance goes a long way. A gentle wipe removes surface dust and oils that accumulate with handling.

4. Condition sparingly.
A leather conditioner can be applied on the leather and/or leather trim once or twice a year, depending on the climate and usage. Use a high quality formula recommended by a leather care professional. Over conditioning can oversaturate the material.

5. Avoid overfilling.
Excess weight or stretching can put strain on straps, handles, and seams. Allow the structure of the bag to keep its natural shape.

6. Store your bag properly.
When not in use, fill your bag with soft tissue to maintain its shape. Keep it in its dust bag and rest it upright in a cool, dry place. Avoid storing inside plastic, which can trap moisture.

7. Rotate your accessories.
Giving your bag rest between uses allows the leather to breathe and recover from daily wear.

8. Address wear early.
At the first sign of rubbing, fraying, or weakened stitching, take your bag to a trusted leather repair specialist. Early reinforcement is more effective and maintains the integrity of the design.

9. Treat your bag to an annual leather spa.
Professional cleaning and conditioning once a year revives the leather, preserves its softness, and keeps hardware and stitching in prime condition. Your bag will remain in beautiful condition for decades because of this simple practice.

To keep your pieces looking their best, we recommend following the care instructions on the garment first and foremost.

As a general guideline, wash in a cold to warm cycle with similar colors. Hang dry whenever possible to help maintain the fabric’s shape and keep it looking new. If you choose to tumble dry, use a warm setting and flip the garment inside out to protect the surface.

A little care goes a long way in extending the life of your clothing.