FAQs
We're here to help! If you have any questions, please reach out to us at hello@pondla.com.
We offer free ground shipping on orders over $95 to any destination within the contiguous United States. Your order will be processed and shipped out within 2 business days (unless noted otherwise on the product page). Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 2-5 business days after the shipping date for arrival.
For orders under $95, we offer standard ground shipping for $5.
Hawaii and Alaska: We offer shipping via USPS Priority Mail for $8.
For orders under $95, we offer standard ground shipping for $5.
Hawaii and Alaska: We offer shipping via USPS Priority Mail for $8.
We offer flat-rate shipping (from $20 to Canada and from $30 to other international destinations) via FedEx or UPS to the countries listed below. Your order will be processed and shipped out within 2 business days. Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 6-10 business days for arrival.
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Austria |
Japan |
If you live outside of the United States, you will be required to pay any applicable VAT, GST, custom duties, or other taxes that are due upon or after delivery. Please note that customs policies vary from country to country, so please check with your local custom authority for more information.
Some international shipments may, from time to time, be subject to cross border inspections by customs authorities. Some countries are slower with customs than others, and we're sorry that we can't help to get your package through faster.
Some international shipments may, from time to time, be subject to cross border inspections by customs authorities. Some countries are slower with customs than others, and we're sorry that we can't help to get your package through faster.
We accept returns of new, unused, unworn, unwashed, unaltered, and undamaged apparel products within 15 days from the date of delivery of original purchase. Products must be returned in their original condition, with all packaging and original hangtags still attached.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
To initiate a return for an apparel product, email us at hello@pondla.com. We will reply to your return request within 1 business day and provide return instructions. If your order is from within the United States, we will provide you with a prepaid return label.
For orders from outside of United States, you will be responsible for return shipping.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
To initiate a return for an apparel product, email us at hello@pondla.com. We will reply to your return request within 1 business day and provide return instructions. If your order is from within the United States, we will provide you with a prepaid return label.
For orders from outside of United States, you will be responsible for return shipping.
We accept returns of new, unused, and undamaged handbag products within 15 days from the date of delivery of original purchase. Products must be returned in their original condition, including all packaging, hardware protectors, dust bags, and original hangtags must remain attached.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
To initiate a return for a handbag product, email us at hello@pondla.com. We will reply to your return request within 1 business day and provide return instructions. Please note that returns will be at your own expense.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
To initiate a return for a handbag product, email us at hello@pondla.com. We will reply to your return request within 1 business day and provide return instructions. Please note that returns will be at your own expense.
We will process your refund within 7-10 business days of receiving your return. Please note that refunds do not include any shipping or handling charges. Your refund will be credited to the original form of payment used for the original purchase. If we provided you with a prepaid shipping label, $8 will be deducted from your refund to partially cover return shipping and administrative expenses.
We reserve the right to deny a refund if a return does not meet our requirements, i.e. product is found to be damaged, shows signs of wear, hang tags are not attached, etc. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
We reserve the right to deny a refund if a return does not meet our requirements, i.e. product is found to be damaged, shows signs of wear, hang tags are not attached, etc. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.
For orders shipped within the United States, we will allow a one time complimentary exchange of unused products within 15 days from the date of delivery of original purchase. Products must be in their original condition, including all packaging, hardware protectors, attached hangtags, dust bag, etc. Exchanged product is final and cannot be returned.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
Any item customized with a personal monogram is not eligible for return, exchange or credit without exception.
To initiate an exchange, please email us at hello@pondla.com and we will send you a prepaid exchange label. Please note that products with any sign of wear and/or damage or is without original packaging will not be accepted for exchange, and will be sent back to you at your own expense.
For orders shipped outside of the United States, we are unable to accept exchanges.
Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.
Any item customized with a personal monogram is not eligible for return, exchange or credit without exception.
To initiate an exchange, please email us at hello@pondla.com and we will send you a prepaid exchange label. Please note that products with any sign of wear and/or damage or is without original packaging will not be accepted for exchange, and will be sent back to you at your own expense.
For orders shipped outside of the United States, we are unable to accept exchanges.