Kitty Crossbody - Peony

• 9" wide x 6.5" high x 4" deep
• Weight: 0.9 lbs
• Italian leather
• Hand-painted edges
• Waterproof nylon lining 
• 3 interior compartments
• Hidden magnetic closure at top
• Gold plated interior D-rings
• Gold foil debossed logo

Shipping United States

We offer free shipping on orders over $100 to any destination within the contiguous United States. Your order will be processed and shipped out within 2 business days. Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 2-4 business days for arrival. 

For orders under $100, we offer shipping via USPS or UPS Ground for $5.

Hawaii and Alaska: We offer shipping via USPS Priority Mail for $9.

Shipping International

We offer discounted flat-rate shipping ($20 to Canada and from $30 to other international destinations) via DHL, UPS, or USPS to the countries listed below. Your order will be processed and shipped out within 2 business days. Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase. Please allow 6-10 business days for arrival. NOTE: Our courier partners have informed us that due to the impacts of COVID-19, international shipments are currently experiencing longer than usual delivery times.

If you live outside of the United States, you will be required to pay any applicable VAT, GST, custom duties, or other taxes that are due upon or after delivery. Please note that customs policies vary from country to country, so please check with your local custom authority for more information.

Returns and Refund Policy

We accept returns of new, unused, and undamaged products within 15 days from the date of delivery of original purchase. Products must be returned in their original condition, including all packaging, hardware protectors, attached hang tags, dust bag, etc. 

Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Any item personalized with a custom monogram is not eligible for return, exchange or credit without exception.

Items ordered through third party websites are not eligible for return, exchange or credit without exception.

To initiate a return, email us at hello@pondla.com. We will process your return request within 24 hours and send you instructions and return authorization. Please do not ship your return to us without this authorization as it will not be processed.

US Returns
For returns from within the United States, just contact us and we will send you a prepaid shipping label.

International Returns
For returns from outside of the United States, customers are responsible for the cost of return shipping. 

Receiving a Refund
We will process your refund within 3-5 business days of receiving your return. Please note that refunds do not include any shipping or handling charges. Your refund will be credited to the original form of payment used for the original purchase, less a $7 fee to cover return shipping and administrative expenses.

We reserve the right to deny a refund if a return does not meet our requirements, i.e. product is found to be damaged, shows signs of wear, hang tags are not attached, etc. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

Exchanges

For orders shipped within the United States, we will allow a one time exchange of unused products within 15 days from the date of delivery of original purchase. Products must be in their original condition, including all packaging, hardware protectors, hang tags, dust bag, etc. Exchanged product is final and cannot be returned.

Warehouse Sale and Final Sale items are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Any item customized with a personal monogram is not eligible for return, exchange or credit without exception.

To initiate an exchange, please email us at hello@pondla.com. Please note that products with any sign of wear and/or damage or is without original packaging will not be accepted for exchange, and will be sent back to you at your own expense.

For orders shipped outside of the United States, we are unable to accept exchanges. 

• Leather: wipe clean with soft, dry cloth
• Hand-painted edges: avoid contact with rough surfaces